Customer-obsessed Product Manager with 3+ years' proven success driving vision, roadmap, and growth across banking, enterprise software, and B2C platforms. Expertly translates customer insights and business goals into innovative solutions.
Led Digital Banking Platform implementation, managing Agile sprints, backlog prioritization, and requirement gathering with JIRA and Miro, ensuring clear deliverables, stakeholder alignment, and timely execution across distributed teams.
Directed core banking system integration, streamlining workflows, designing process visualizations in Lucidchart, supporting data exploration with Looker, and delivering milestones 25% faster while ensuring compliance with strategic and regulatory objectives.
Utilized AI-enabled PM tools such as ClickUp for predictive scheduling, risk forecasting, and dependency tracking, fostering transparent documentation on Confluence and stronger cross-functional collaboration.
Designed and executed controlled A/B testing with Optimizely, improving digital engagement by 20% through iterative UI/UX enhancements, while monitoring financial performance in Power BI to achieve 18% cost savings across operating expenses.
Lead Product Consultant
Signarama - Business Practicum
08/2024 – 12/2024
Grayslake, IL, USA
Spearheaded the launch of a new B2C vertical by analyzing sales data, customer segments, and regional market trends, optimizing product mix and boosting customer engagement by 25% during the pilot phase.
Defined and tracked KPIs to evaluate launch success, translating insights into actionable product requirements that enhanced customer retention, reduced churn, and supported long-term revenue growth.
Built a phased go-to-market roadmap leveraging SWOT and PESTEL analysis, supported by structured client feedback loops, ensuring alignment with evolving customer needs and competitive market conditions.
Conducted comprehensive competitor and market analysis in the personalized product space, identifying high-value offerings and optimal channels (Etsy, Amazon Handmade), expanding reach and improving overall profitability.
Associate Product Manager
Tech Mahindra
09/2021 – 08/2024
Pune, MH, India
Drove product strategy for an AI-powered Customer Support Automation Platform, prioritizing and refining features that boosted adoption 20% in six months by aligning technical capabilities with evolving customer needs and long-term business objectives.
Launched three ML-driven features identified through competitor benchmarking and customer research, increasing retention 15% year-over-year and solidifying the platform's position in the AI-enabled customer service market.
Managed end-to-end product lifecycle, coordinating engineers, data scientists, UX designers, and marketing teams to deliver releases on schedule, improving on-time delivery 25% and accelerating sprint velocity across multiple product lines with Agile frameworks.
Built and monitored KPI dashboards in Tableau, Google Analytics, and Snowflake, enabling leadership teams to make data-driven decisions that grew the active user base 22% and improved chatbot accuracy and response quality.
Reduced post-release defects by 40% across two major release cycles by introducing AI-focused acceptance criteria and strengthening UAT processes with QA and ML Ops, improving overall product reliability and customer satisfaction scores.
Led go-to-market execution for automation features, collaborating with sales and client success teams to design launch initiatives that generated $1.5M incremental revenue in year one and drove accelerated adoption across enterprise accounts.